Shipping Policy

At Ancel Online Pty Ltd, we aim to process and ship your order as quickly as possible.

Carriers
We ship all orders via Australia Post or trusted couriers. All shipments include tracking for your convenience and peace of mind.

Processing Time
Orders are processed and dispatched within 24–72 hours after we receive your order and confirmed payment.

Tracking Information
Once your order has been dispatched, tracking details will be uploaded, and you will automatically receive an email notification with your tracking number.

Click & Collect (Warehouse Pickup)
If you would like to pick up your order, our warehouse is open Monday to Friday, 10:30 am – 3.30 pm.

Warehouse Address:
Unit 2, 49 Sterling Road, Minchinbury NSW 2770
Please contact us before visiting to confirm that your order is ready for collection.

Delivery Times
Delivery times vary depending on your location and chosen carrier. As a guide:

• Metro areas: 2–5 business days

• Regional areas: 5–10 business days

• Remote areas: May take longer