Refund Policy

Returns
Our policy lasts 30 days from the date of purchase. If more than 30 days have passed, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition you received it

  • It must be in the original packaging

  • You must provide a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within a set number of business days.

Late or Missing Refunds
If you haven’t received a refund yet:

  1. Recheck your bank account

  2. Contact your credit card company (processing time may vary)

  3. Contact your bank

If you’ve done all of the above and still haven’t received your refund, email us at info@ancelonline.com.au.

Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges
We only replace items if they are defective or damaged. To arrange an exchange for the same item, email us at info@ancelonline.com.au.

Returns Shipping Address
Ancel Online - Unit 2, 49 Sterling Road, Minchinbury NSW 2770, Australia

You are responsible for paying return shipping costs. These costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.