Privacy Policy

This Privacy Policy describes how Ancel Online Pty Ltd (ABN 48 613 248 178), operating from Unit 2, 49 Sterling Road, Minchinbury NSW 2770, Australia, collects, uses, and shares your personal information when you visit or make a purchase from ancelonline.com.au (the “Site”).

Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages or products you view

  • Websites or search terms that referred you to the Site

  • Information about how you interact with the Site

We collect this using:

  • Cookies – data files placed on your device (see http://www.allaboutcookies.org for more information on cookies and disabling them)

  • Log files – track actions and collect IP address, browser type, ISP, referring/exit pages, and date/time stamps

  • Web beacons/tags/pixels – electronic files to record browsing information

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Name

  • Billing & shipping address

  • Payment information (including credit card numbers)

  • Email address

  • Phone number

How We Use Your Personal Information

We use Order Information to:

  • Process and fulfil your orders (including payment, shipping, and invoices)

  • Communicate with you

  • Screen orders for potential fraud or risk

  • Provide information or offers based on your preferences

We use Device Information to:

  • Screen for potential fraud/risk (particularly via IP address)

  • Improve and optimise our Site

  • Analyse marketing and advertising campaign effectiveness

Sharing Your Personal Information

We share your information with trusted third parties to help operate our store:

We may also share personal information to:

  • Comply with laws and regulations

  • Respond to lawful requests (subpoena, search warrant)

  • Protect our rights

Behavioural Advertising

We may use your information to provide targeted ads or marketing we believe may interest you. You can opt out via:

You can also use the Digital Advertising Alliance Opt-Out Tool.

Do Not Track

We do not alter our data collection and use practices when receiving a “Do Not Track” browser signal.

Your Rights

If you are an Australian resident, you have the right to access, update, or request deletion of the personal information we hold about you. Please contact us at info@ancelonline.com.au to exercise these rights.

If you are a European resident, we process your information to fulfil contracts (e.g., fulfilling orders) or pursue our legitimate business interests. Your data may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain Order Information for our records unless and until you request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact Us

For more information about our privacy practices, or to make a complaint, please contact us at:

Ancel Online Pty Ltd
Email: info@ancelonline.com.au
Warehouse: Unit 2, 49 Sterling Road, Minchinbury NSW 2770, Australia